Refund policy

Returns & Refunds

We want you to love your order from The Snug Corner. If you change your mind, you can request a return within 30 days of receiving your order.

To be eligible for a return, your blanket must be unused, unwashed and in the same condition in which it was received.

Please contact us before returning an item so we can provide the correct return instructions and return address. Do not send a return to the address shown on your parcel unless we have specifically instructed you to do so.

Damaged, faulty or incorrect items

If your order arrives damaged, faulty or you receive the wrong item, please contact us as soon as possible. We may ask for photographs so we can resolve the issue quickly.

Where an item is confirmed to be damaged, faulty or incorrect, we will arrange an appropriate replacement or refund.

Change-of-mind returns

For change-of-mind returns, the customer is responsible for the cost of returning the item unless otherwise agreed.

Refunds

Once your return has been received and approved, your refund will be issued to your original payment method. Banks and payment providers may take additional time to process the refund.

Items that have been used, washed or damaged after delivery may not be eligible for a refund.

Nothing in this policy affects any statutory consumer rights you may have.